Roaming with a JT SIM card

If you have a USA SIM please view it's user guide here

We hope you are enjoying your new SIM Card, if you still need to set up the service, please make sure you complete these steps:

Activate your SIM card
Purchase credit or a data plan
Set up data on your device
Manage your account

If you need assistance please refer to the following:

Activate your SIM

Visit www.rechargeminutes.com or open the JT Travel App (download free from the App Store or Google Play)
Enter the SERIAL CODE printed on your SIM card
Follow the prompts
Once you complete the process you will receive your +44 Global number. You will require this number to access your account as well as the PIN your selected.

Please note: You may be required to purchase credit to activate

Set up your device

Ensure your device is unlocked and works with the frequency of the countries you are travelling to
Here are some examples:

Countries	2G capabilities	3G capabilities	4G/LTE capabilities
Australia	Not Available	UMTS 850, 900, 2100	LTE 700, 850, 1800, 2100, 2300, 2600
Brazil	GSM 850, 900, 1800, 1900	UMTS 850, 2100	LTE 1800, 2600
Canada	Not available	UMTS 850, 1700, 1900	LTE 700, 850, 1700, 1900, 2100
Fiji	GSM 900	UMTS 900, 2100	Not available
France	GSM 900, 1800	UMTS 900, 2100	LTE 700, 800, 1800, 2100, 2600
Germany	GSM 900, 1800	UMTS 2100	LTE 800, 1800, 2600
Hong Kong	GSM 900, 1800	UMTS 850, 900, 2100	LTE 900, 1800, 2300, 2600
Indonesia	GSM 900, 1800	UMTS 900, 2100	Not available
Italy	GSM 900, 1800	UMTS 900, 2100	LTE 700, 1800, 2600
Japan	Not available	UMTS 800, 900, 1500, 1700, 2100	LTE 700, 800, 900, 1500, 1800, 2100, 2500
Mexico	GSM 850, 1900	UMTS 850, 1700, 1900, 2100	LTE 1700, 1900
Spain	GSM 900, 1800	UMTS 900, 2100	LTE 1800, 2600
Thailand	GSM 900, 1800	UMTS 850, 900, 2100	LTE 2100
United Arab Emirates	GSM 900, 1800	UMTS 2100	Not available
United Kingdom	GSM 900, 1800	UMTS 900, 2100	UMTS 800, 1800, 2100, 2600
United States	Not available	UMTS 850, 1700, 1900, 2100	LTE 700, 1700, 1900, 2100, 2300

Choose the correct SIM size required for your device and push it out from the plastic card

standard SIM	micro SIM	nano SIM

BlackBerry Bold 9700 Motorola RAZR V Motorola XT720 JT Travel Buddy JT Journey JT Smart devices (2, XL)	Samsung Galaxy S4-S5 Samsung Galaxy Note 2-4	iPhone 5-8, X Samsung Galaxy S6-S10 Samsung Galaxy Note 5-9

Refer to your device user manual for more information

Turn off your device and insert the SIM in the SIM slot or tray
Turn your device on. Once connected to a network, set up data (refer to one of the Setting up data and internet sections listed below)
You are good to go!

Access and manage your account

Use the JT Travel App or visit www.rechargeminutes.com to manage your account
Log in using your +44 Global phone number and PIN chosen during activation
Once you have logged in you will be able to:
- Add or recharge credit
- Enhance your service by purchasing an add-on like data plans or +1 US number
- Review your balance, usage and receipts
- Check latest information on coverage and rates

You can also add credit by calling 181 from your device (free of charge) or by calling our 24/7 Customer Service (charges may apply)

Make a call

To make a call using our service you will need to dial:

+ country code area code phone number

Example: To call (213) 337-5555 in the US, you need to dial:

+ 1 213 3375555

Please note, you must dial the country code even if you are making a local or national call and drop the leading zero if the number you are calling has one.

Calling Experience

When making a call, after dialing the number, you will experience one of the following:

DIRECT CALLING

Your call is connected as if you were back home

Countries where you will experience Direct Calling:

Africa
Burkina Faso
Cameroon
D.R. Congo
Egypt
Ghana
Ivory Coast
Kenya
Morocco
Mozambique
Niger
Nigeria
South Africa
Togo
Tunisia
Uganda

Oceania
Australia
Fiji
Nauru
New Zealand
Papua New Guinea
Western Samoa

Caribbean
Anguilla
Antigua &
Barbuda
Aruba
Bahamas
Barbados
Bermuda
British Virgin
Islands
Cayman
Islands
Dominica
French Guiana
Grenada
Guadeloupe
Haiti
Jamaica
Montserrat
Netherlands
Antilles
St Kitts &
Nevis
St Lucia
St Vincent -
& The Grenadines
Trinidad & Tobago
Turks & Caicos

Europe
Albania
Austria
Belarus
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Cyprus
Czech Rep
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hungary
Iceland
Ireland
Isle Of Man
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
Malta
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russia
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom

North America
Canada
United States

South America
Belize
Bolivia
El Salvador
Guyana
Panama
Suriname

Asia
Afghanistan
Armenia
Azerbaijan
Bangladesh
Brunei Darussalam
Cambodia
East Timor
Georgia
Hong Kong
India
Indonesia
Kazakhstan
Kuwait
Kyrgyzstan
Laos
Macau
Malaysia
Myanmar
Pakistan
Philippines
Saudi Arabia
Singapore
South Korea
Sri Lanka
Tajikistan
Thailand
Uzbekistan

CALL BACK

Our server receives the request and disconnects your call for 10 to 30 seconds

Your phone rings back

Your call is connected a few seconds after you answer

Countries where you will experience Call Back:

Africa
Algeria
Angola
Benin
Burundi
Cameroon
Cape Verde
Central African
Republic
Chad
Congo
Djibouti
Equatorial Guinea
Gabon
Gambia
Guinea
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritius
Namibia
Rwanda
Senegal
Seychelles
Sierra Leone
South Sudan
Sudan
Tanzania
Zambia
Zimbabwe

Oceania
American Samoa
French Polynesia
Guam
Maldives
New Caledonia
Tonga

Caribbean
Costa Rica
Cuba
Dominican Republic
Martinique

Europe
Aland Islands
Andorra
F.Y.R Macedonia
Faroe Islands
Greenland
Liechtenstein
Moldova
Serbia

Middle East
Bahrain
Iran
Iraq
Jordan
Lebanon
Oman
Palestine
Qatar
Syria
Saudi Arabia
United Arab Emirates

North America
Mexico

Central America
El Salvador
Guatemala
Honduras
Nicaragua
Panama

South America
Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
French Guiana
Peru
Uruguay
Venezuela

Asia
China
Japan
Macau
Mongolia
Myanmar
Nepal
Taiwan
Turkmenistan
Vietnam

Aeroplanes
Cruise Ships

Send a text message

To send a text message using our service you will need to enter:

+ country code area code phone number

Example: To send a text message to (213) 337-5555 in the US, you need to enter:

+ 1 213 3375555

Please note, you must include the country code even if you are sending a local or national text message and drop the leading zero if the number you are contacting has one.

Set up data and internet - Android devices

Open Settings

Go to Roaming

Switch on Roaming option

Set up data and internet - Apple devices

Open Settings

Go to Data Roaming

Turn on Data Roaming

Set up data and internet - WiFi Hotspots

Refer to your device's manual to do the following:

Access your device's settings
Change APN to 'mobiledata'
Ensure data roaming is switched on

If you purchased a JT Hotspot from us, it is pre-configured and you can start using the data service straight away. For troubleshooting, please refer to the userguide (752KB)

Download user guide

Download a print-friendly version of the User Guide Booklet (PDF file).