Roaming with a JT SIM card

We hope you are enjoying your new SIM Card, if you still need to set up the service, please make sure you complete these steps:

Activate your SIM card
Purchase credit or a data plan
Set up data on your device
Manage your account

If you need assistance please refer to the following:

Activate your SIM

Visit www.rechargeminutes.com or open the JT Travel App (download free from the App Store or Google Play)
Enter the SERIAL CODE printed on your SIM card
Follow the prompts
Once you complete the process you will receive your +44 Global number. You will require this number to access your account as well as the PIN your selected.

Please note: You may be required to purchase credit to activate

Set up your device

Ensure your device is unlocked and works with the frequency of the countries you are travelling to
Here are some examples:

Countries	2G capabilities	3G capabilities	4G/LTE capabilities
Australia	Not Available	UMTS 850, 900, 2100	LTE 700, 850, 1800, 2100, 2300, 2600
Brazil	GSM 850, 900, 1800, 1900	UMTS 850, 2100	LTE 1800, 2600
Canada	Not available	UMTS 850, 1700, 1900	LTE 700, 850, 1700, 1900, 2100
Fiji	GSM 900	UMTS 900, 2100	Not available
France	GSM 900, 1800	UMTS 900, 2100	LTE 700, 800, 1800, 2100, 2600
Germany	GSM 900, 1800	UMTS 2100	LTE 800, 1800, 2600
Hong Kong	GSM 900, 1800	UMTS 850, 900, 2100	LTE 900, 1800, 2300, 2600
Indonesia	GSM 900, 1800	UMTS 900, 2100	Not available
Italy	GSM 900, 1800	UMTS 900, 2100	LTE 700, 1800, 2600
Japan	Not available	UMTS 800, 900, 1500, 1700, 2100	LTE 700, 800, 900, 1500, 1800, 2100, 2500
Mexico	GSM 850, 1900	UMTS 850, 1700, 1900, 2100	LTE 1700, 1900
Spain	GSM 900, 1800	UMTS 900, 2100	LTE 1800, 2600
Thailand	GSM 900, 1800	UMTS 850, 900, 2100	LTE 2100
United Arab Emirates	GSM 900, 1800	UMTS 2100	Not available
United Kingdom	GSM 900, 1800	UMTS 900, 2100	UMTS 800, 1800, 2100, 2600
United States	Not available	UMTS 850, 1700, 1900, 2100	LTE 700, 1700, 1900, 2100, 2300

Choose the correct SIM size required for your device and push it out from the plastic card

standard SIM	micro SIM	nano SIM

BlackBerry Bold 9700 Motorola RAZR V Motorola XT720 JT Travel Buddy JT Journey JT Smart devices (2, XL)	Samsung Galaxy S4-S5 Samsung Galaxy Note 2-4	iPhone 5-8, X Samsung Galaxy S6-S10 Samsung Galaxy Note 5-9

Refer to your device user manual for more information

Turn off your device and insert the SIM in the SIM slot or tray
Turn your device on. Once connected to a network, set up data (refer to one of the Setting up data and internet sections listed below)
You are good to go!

Access and manage your account

Use the JT Travel App or visit www.rechargeminutes.com to manage your account
Log in using your +44 Global phone number and PIN chosen during activation
Once you have logged in you will be able to:
- Add or recharge credit
- Enhance your service by purchasing an add-on like data plans or +1 US number
- Review your balance, usage and receipts
- Check latest information on coverage and rates

You can also add credit by calling 181 from your device (free of charge) or by calling our 24/7 Customer Service (charges may apply)

Make a call

To make a call using our service you will need to dial:

+ country code area code phone number

Example: To call (213) 337-5555 in the US, you need to dial:

+ 1 213 3375555

Please note, you must dial the country code even if you are making a local or national call and drop the leading zero if the number you are calling has one.

Calling Experience

When making a call, after dialing the number, you will experience one of the following:

DIRECT CALLING

Your call is connected as if you were back home

Countries where you will experience Direct Calling:

Africa
Egypt
Ghana
South Africa

Oceania
Australia
Fiji
New Zealand
Western
Samoa

Caribbean
Anguilla
Antigua &
Barbuda
Aruba
Barbados
British Virgin
Islands
Cayman
Islands
Dominica
Grenada
Haiti
Jamaica
Montserrat
Netherlands
Antilles
Puerto Rico
St Kitts &
Nevis
St Lucia
St Vincent -
& The Grenadines
Turks & Caicos
US Virgin
Islands

Europe
Albania
Austria
Belgium
Bulgaria
Croatia
Cyprus
Cyprus (North)
Czech Rep
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hungary
Iceland
Ireland
Isle Of Man
Italy
Jersey
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Vatican City

Middle East
Israel
Kuwait

North America
Canada
United States

South America
Guyana
Paraguay
Suriname

Asia
Armenia
Azerbaijan
Georgia
Hong Kong
India
Indonesia
Kazakhstan
Kyrgyzstan
Laos
Malaysia
Pakistan
Russia
Singapore
Tajikistan
Uzbekistan

CALL BACK

Our server receives the request and disconnects your call for 10 to 30 seconds

Your phone rings back

Your call is connected a few seconds after you answer

Countries where you will experience Call Back:

Africa
Algeria
Angola
Benin
Burkina Faso
Burundi
Cameroon
Cape Verde
Central African
Republic
Chad
Congo
D.R. Congo
Djibouti
Equatorial Guinea
Gabon
Gambia
Guinea
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Rwanda
Senegal
Seychelles
Sierra Leone
South Sudan
Sudan
Tanzania
Togo
Tunisia
Uganda
Zambia
Zimbabwe

Oceania
American Samoa
French Polynesia
Guam
Maldives
New Caledonia
Papua New Guinea
Tonga

Caribbean
Bahamas
Belize
Bermuda
Costa Rica
Cuba
Dominican Republic
Guadeloupe
Martinique
Trinidad & Tobago

Europe
Aland Islands
Andorra
Belarus
Bosnia & Herzegovina
F.Y.R Macedonia
Faroe Islands
Greenland
Liechtenstein
Moldova
Montenegro
Serbia
Slovenia

Middle East
Afghanistan
Bahrain
Iran
Iraq
Jordan
Lebanon
Oman
Palestine
Qatar
Syria
Saudi Arabia
United Arab Emirates

North America
Mexico

Central America
El Salvador
Guatemala
Honduras
Nicaragua
Panama

South America
Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
French Guiana
Peru
Uruguay
Venezuela

Asia
Bangladesh
Brunei Darussalam
Cambodia
China
Japan
Macau
Mongolia
Myanmar
Nepal
Philippines
South Korea
Sri Lanka
Taiwan
Thailand
Turkmenistan
Vietnam

Aeroplanes
Cruise Ships

Send a text message

To send a text message using our service you will need to enter:

+ country code area code phone number

Example: To send a text message to (213) 337-5555 in the US, you need to enter:

+ 1 213 3375555

Please note, you must include the country code even if you are sending a local or national text message and drop the leading zero if the number you are contacting has one.

Set up data and internet - Android devices

Select Settings > Wireless & Networks > More > Mobile (or Cellular) networks

Switch on Data roaming

Select Access Point Names (APN)

Add a new APN by pressing + or menu key

Enter 'mobiledata' as Name for APN.
Select Save from the menu options

Select the new APN titled 'mobiledata'

Go to Settings > Data usage.
Ensure Mobile (or Cellular) data is switched on

Set up data and internet - iPhone

Select Settings > Cellular Data (or Mobile Data)

Ensure Cellular Data (Mobile Data) is On and Data Roaming is On

Select APN Settings, and in the APN field enter 'mobiledata'
Leave all other fields blank.

Press the menu button

Launch the internet browser

Set up data and internet - iPad

Select Settings > Cellular Data (or Mobile Data) > Cellular Data Options (or Mobile Data Options)

Ensure Cellular Data (Mobile Data) is On and Data Roaming is On

Select APN Settings, and in the APN field enter 'mobiledata'
Leave all other fields blank.

Press the menu button

Launch the internet browser

Set up data and internet - WiFi Hotspots

Refer to your device's manual to do the following:

Access your device's settings
Change APN to 'mobiledata'
Ensure data roaming is switched on

If you purchased a JT Hotspot from us, it is pre-configured and you can start using the data service straight away. For troubleshooting, please refer to the userguide (752KB)

We hope you are enjoying your new USA SIM Card, if you still need to set up the service, please make sure you complete these steps:

Activate your SIM card (if you are outside of the USA)
Purchase a plan or add extra international credit or LTE data
Set up data on your device
Manage your account

If you need assistance please refer to the following:

Activate your SIM

a. In the USA - Your SIM Card will be automatically activated when your phone registers with an available network

b. Outside the USA - Manually activate your SIM Card before arriving in the US**

Visit Recharge Minutes or JT Travel App (download free from the App Store or Google Play)
Enter the SERIAL CODE printed on your SIM card

** Depending on the plan you choose, your service expires in 14 or 30 days from activation. We advise you to activate the SIM and add a plan a few days before departure to ensure your service is good to use when you arrive in the USA. This will also allow you to stay in touch with family and friends whilst in transit.

Set up your device

Ensure your device is unlocked and works with the frequency of the countries you are travelling to
Here are some examples:

Countries	2G capabilities	3G capabilities	4G/LTE capabilities
United States	Not available	UMTS 850, 1700, 1900, 2100	LTE 700, 1700, 1900, 2100, 2300
Australia	Not Available	UMTS 850, 900, 2100	LTE 700, 850, 1800, 2100, 2300, 2600
Brazil	GSM 850, 900, 1800, 1900	UMTS 850, 2100	LTE 1800, 2600
Canada	Not available	UMTS 850, 1700, 1900	LTE 700, 850, 1700, 1900, 2100
Fiji	GSM 900	UMTS 900, 2100	Not available
France	GSM 900, 1800	UMTS 900, 2100	LTE 700, 800, 1800, 2100, 2600
Germany	GSM 900, 1800	UMTS 2100	LTE 800, 1800, 2600
Hong Kong	GSM 900, 1800	UMTS 850, 900, 2100	LTE 900, 1800, 2300, 2600
Indonesia	GSM 900, 1800	UMTS 900, 2100	Not available
Italy	GSM 900, 1800	UMTS 900, 2100	LTE 700, 1800, 2600
Japan	Not available	UMTS 800, 900, 1500, 1700, 2100	LTE 700, 800, 900, 1500, 1800, 2100, 2500
Mexico	GSM 850, 1900	UMTS 850, 1700, 1900, 2100	LTE 1700, 1900
Spain	GSM 900, 1800	UMTS 900, 2100	LTE 1800, 2600
Thailand	GSM 900, 1800	UMTS 850, 900, 2100	LTE 2100
United Arab Emirates	GSM 900, 1800	UMTS 2100	Not available
United Kingdom	GSM 900, 1800	UMTS 900, 2100	UMTS 800, 1800, 2100, 2600

Choose the correct SIM size required for your device and push it out from the plastic card

standard SIM	micro SIM	nano SIM

BlackBerry Bold 9700 Motorola RAZR V Motorola XT720 JT Travel Buddy JT Journey JT Smart devices (2, XL)	Samsung Galaxy S4-S5 Samsung Galaxy Note 2-4	iPhone 5-8, X Samsung Galaxy S6-S10 Samsung Galaxy Note 5-8

Refer to your device user manual for more information

Turn off your device and insert the SIM in the SIM slot or tray
Turn your device on. Once connected to a network, set up data (refer to one of the Setting up data and internet sections listed below)
You are good to go!

Access and manage your account

Use the JT Travel App or visit Recharge Minutes to manage your account

Add or recharge a plan, add extra international credit or LTE data
Review your balance, usage and receipts
Check latest information on coverage and rates

You can also add credit by calling 181 from your device (free of charge) or by calling our 24/7 Customer Service (charges may apply).

Make a call

To make a call using our service you will need to dial:

+ country code area code phone number

Example: To call (213) 337-5555 in the US, you need to dial:

+ 1 213 3375555

Please note, you must dial the country code even if you are making a local or national call and drop the leading zero if the number you are calling has one.

Calling Experience

When making a call, after dialing the number, you will experience one of the following:

DIRECT CALLING

Your call is connected as if you were back home

Countries where you will experience Direct Calling:

CALL BACK

Our server receives the request and disconnects your call for 10 to 30 seconds

Your phone rings back

Your call is connected a few seconds after you answer

Countries where you will experience Call Back:

Send a text message

To send a text message using our service you will need to enter:

+ country code area code phone number

Example: To send a text message to (213) 337-5555 in the US, you need to enter:

+ 1 213 3375555

Please note, you must include the country code even if you are sending a local or national text message and drop the leading zero if the number you are contacting has one.

Set up data and internet - Android devices

Select Settings > Wireless & Networks > More > Mobile (or Cellular) networks

Switch on Data roaming

Select Access Point Names (APN)

Add a new APN by pressing + or menu key

Enter 'mobiledata' as Name for APN.
Select Save from the menu options

Select the new APN titled 'mobiledata'

Go to Settings > Data usage.
Ensure Mobile (or Cellular) data is switched on

Set up data and internet - iPhone

Select Settings > Cellular Data (or Mobile Data)

Ensure Cellular Data (Mobile Data) is On and Data Roaming is On

Select APN Settings, and in the APN field enter 'mobiledata'
Leave all other fields blank.

Press the menu button

Launch the internet browser

Set up data and internet - iPad

Select Settings > Cellular Data (or Mobile Data) > Cellular Data Options (or Mobile Data Options)

Ensure Cellular Data (Mobile Data) is On and Data Roaming is On

Select APN Settings, and in the APN field enter 'mobiledata'
Leave all other fields blank.

Press the menu button

Launch the internet browser

Set up data and internet - WiFi Hotspots

Refer to your device's manual to do the following:

Access your device's settings
Change APN to 'mobiledata'
Ensure data roaming is switched on

If you purchased a JT Hotspot from us, it is pre-configured and you can start using the data service straight away. For troubleshooting, please refer to the userguide (752KB)